Returns & Exchanges
At Hightower, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Item
Carefully disassemble your furniture if necessary and place it back in its original packaging to ensure it remains protected during transit.
Schedule a Pickup
For large furniture items, our specialized logistics team will contact you to arrange a convenient time for professional retrieval from your home.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a credit to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing